Insights & Updates
Engineering deep dives, product announcements, compliance guidance, and perspectives on the future of enterprise voice.
How Erlang-C Pacing Reduces Abandon Rates by 60%
Deep dive into the math behind our predictive dialer. We explain how Erlang-C models agent availability and why it outperforms fixed-ratio dialing for TCPA compliance.
MobCryption: Zero-Knowledge E2EE for Enterprise Voice
Introducing MobCryption -- our end-to-end encryption protocol built on ECDH P-256 and AES-256-GCM. How we achieved zero-knowledge voice encryption without sacrificing call quality.
The True Cost of TCPA Non-Compliance in 2026
TCPA penalties now exceed $1,500 per violation. We break down the latest FCC rulings, consent requirements, and how automated compliance engines prevent costly mistakes.
Building a Multi-Carrier Failover Architecture
How we designed MobDial to route calls across three carriers with sub-3-second failover. Circuit breakers, health checks, and the canary call pattern explained.
AI Coaching: From Scripted Responses to Contextual Intelligence
Our real-time AI coaching system analyzes live calls and surfaces contextual suggestions in under 400ms. How we moved beyond keyword matching to true conversational intelligence.
Speed-to-Lead: Why 5 Seconds Changes Everything
Harvard Business Review found that responding within 5 minutes increases qualification rates 21x. We built MobDial to respond in 5 seconds. Here is how the pipeline works.
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