Legal

Privacy Policy

Effective: March 1, 2026

MobDial, Inc. ("MobDial," "we," "us," or "our"), located at 340 Pine St, Suite 800, San Francisco, CA 94104, is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, company name, job title, and billing information when you create an account or use our services. We also collect call recordings, transcripts, and metadata when you use our voice platform, as well as contact data you upload for campaigns. Automatically collected information includes IP addresses, device identifiers, browser type, operating system, pages visited, and usage patterns through cookies and similar technologies.

2. How We Use Your Information

We use your information to provide and maintain our services, process transactions, send service-related communications, improve our platform, provide customer support, enforce our terms of service, comply with legal obligations, and protect against fraudulent or unauthorized activity. We use call data to deliver AI-powered features such as transcription, coaching, quality scoring, and analytics. We do not sell your personal information.

3. Information Sharing

We share information with service providers who assist in operating our platform (carrier partners, cloud infrastructure, payment processors, and analytics providers), all of whom are bound by data processing agreements. We may disclose information when required by law, subpoena, court order, or government request. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your organization's configured retention policy (default: 90 days). Compliance audit logs are retained for 7 years as required by telecommunications regulations. You may request deletion of your data at any time, subject to legal retention requirements.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, restrict or object to processing, withdraw consent, and lodge complaints with supervisory authorities. To exercise these rights, contact us at privacy@mobdial.com. We will respond to verified requests within 30 days (45 days for complex requests with notice).

6. CCPA / CPRA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, request deletion, opt out of sale or sharing, and not be discriminated against for exercising your rights. We do not sell personal information. To make a request, contact us at privacy@mobdial.com or call +1 (888) 662-3425.

7. International Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We use Standard Contractual Clauses (SCCs) approved by the European Commission and implement supplementary technical measures (encryption in transit and at rest) to ensure adequate protection for international transfers.

8. Children

MobDial is designed for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Cookies and Tracking

We use essential cookies for authentication and session management, functional cookies for preferences and settings, and analytics cookies (PostHog) to understand usage patterns and improve our platform. You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using certain features.

10. Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, AES-256 encryption at rest, SRTP for voice media, row-level security for multi-tenant data isolation, regular penetration testing, and SOC 2 Type II certified controls. For details, see our Security page.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

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