Predictive
Adaptive pacing
Use live campaign and agent conditions to determine how aggressively outbound work should progress.
Predictive Dialer
Outbound operations built around live agent capacity.
Run predictive, power, progressive, preview, callback, and other configured dialing workflows with answering-machine detection, customer context, dispositions, and communication-policy controls.
One MobDial identityRole-aware workspacesAPIs + automation
QueuesSkills and destination logic
Routing policyContext-aware decisioning
Infrastructure healthMobDial-first execution + explicit fallback
FailoverResilient alternate paths
Pacing
Adjust outbound work against live agent and campaign conditions
AMD
Separate live answers and machine outcomes into configured workflows
Callbacks
Schedule and route follow-up from the same customer and campaign context
Policy controls
DNC, consent, calling windows, retry rules, and audit history
Outbound workspace
Give managers control without overwhelming agents.
The dialer experience separates campaign configuration, pacing and policy controls from the simpler agent workflow used during live conversations.
Progressive
One ready agent, one next contact
Advance the queue when an agent becomes ready for the next conversation.
Preview
Context before the call
Let agents review customer information and prior activity before deciding to place the call.
AMD
Machine-aware outcomes
Route live answers and machine outcomes into separate configured paths.
Manager
Campaign control
Configure status, assignment, queues, retry behavior, pacing, lists, and operational limits.
Compliance
Pre-dial safeguards
Evaluate applicable DNC, consent, calling-window, campaign, and retry state before communication execution.
Dialing flow
Prepare, evaluate, connect.
Prepare the next contacts
Campaign configuration, list state, attempts, callbacks, and agent availability determine eligible work.
Apply communication controls
Configured consent, suppression, calling-window, retry, and campaign conditions are evaluated before dialing.
Connect and complete
Live answers reach an available agent, the outcome is recorded, and any callback or follow-up continues from the same context.
What dialing modes does MobDial support?
MobDial supports multiple outbound workflows including predictive, power, progressive, preview, manual, callback, and other campaign patterns configured for the account and use case.
How does MobDial support compliant outbound operations?
MobDial includes controls for consent state, DNC suppression, calling windows, campaign policy, retry logic, abandonment monitoring, and audit history. These tools support a compliance program but do not by themselves make any campaign legally compliant.
Can MobDial detect voicemail or answering machines?
MobDial includes answering-machine detection workflows so live contacts and machine outcomes can follow different configured paths, including voicemail handling where permitted and enabled.
Does the dialer connect to CRM and callbacks?
Yes. Dialing, customer context, dispositions, callback scheduling, tasks, campaign state, and follow-up can share the same MobDial operating model.
Next step
Run outbound campaigns from the same platform as your CRM, AI, and communications.
Start with a MobDial workspace or talk through dialing strategy, provider setup, compliance controls, campaigns, callbacks, and reporting.
MobBotCommunications guide
I’ll walk you through the conversation flow.
See how voice, routing, agents, customer context, handoff, and operational controls work together instead of living in separate tools.