Predictive Dialer Software
MobDial's predictive dialer paces outbound calls against an Erlang-C forecast of agent availability — so agents spend their time talking to live contacts, not waiting on ringing lines or answering machines.
Pacing built on queueing theory, not guesswork
Most dialers over-dial with static ratios and hope for the best. MobDial forecasts agent availability with an Erlang-C model and adjusts pacing call by call — across 8 dialing modes, including predictive, power, preview, and progressive.
Forecast with Erlang-C
The pacing engine applies Erlang-C queueing theory to forecast agent availability in real time — average handle time, wrap-up, and answer rates feed a model that decides how many calls to place next, so agents move from call to call without idle gaps.
Detect and route instantly
Answering machine detection (AMD) classifies each answer as it connects. Live contacts route straight to an available agent; machines can trigger an automatic voicemail drop so agents never listen to a greeting.
Manage abandon rates
When the forecast tightens, pacing pulls back before contacts are left waiting. Abandon-rate controls are designed to help teams keep abandonment low — aligned with the TCPA safe-harbor practice of maintaining low abandon rates on outbound campaigns.
Tools that support TCPA compliance
Compliance checks run before every dial, not after the complaint. Learn more about the regulatory landscape on our TCPA compliance guide.
National DNC Scrubbing
Lists are checked against the National Do Not Call Registry and your internal suppression lists before a number is ever queued to dial.
Calling-Window Enforcement
Dialing windows are enforced per recipient local time, so campaigns only place calls during permitted hours wherever the contact lives.
PEWC Consent & Revocation
Prior express written consent (PEWC) tracking and revocation handling are built in, keeping a record of who agreed to be called and honoring opt-outs.
These features are tools that support TCPA compliance — they do not by themselves make any campaign compliant. This page is general information, not legal advice; review your obligations with qualified counsel.
Everything a modern outbound team needs
Erlang-C Pacing Engine
Queueing-theory pacing that continuously recalculates dial rates from live agent statistics instead of static over-dial ratios.
Answering Machine Detection
Machine-learning AMD separates live answers from machines so agent time is spent on conversations, not greetings.
Voicemail Drop
Leave a pre-recorded message the moment a machine is detected and move the agent to the next live call automatically.
8 Dialing Modes
Predictive, power, preview, and progressive modes among 8 total — match pacing aggressiveness to list quality and campaign goals.
Built-in CRM
Dispositions, callbacks, and lead management live in the same platform as the dialer — no separate CRM integration required to launch.
Carrier-Grade Infrastructure
Multi-carrier architecture with a 99.99% SLA target, 40+ global POPs, and sub-100ms latency behind every campaign.
Evaluating predictive dialers?
See how MobDial's turnkey platform — dialer, Voice API, CRM, and compliance tooling in one place — stacks up against the alternatives, side by side.
Common questions
What is predictive dialer software?
Predictive dialer software places outbound calls automatically and paces them against forecasted agent availability, connecting agents only to answered calls. MobDial uses an Erlang-C pacing engine that models agent availability in real time, plus answering machine detection and voicemail drop, so agent talk time goes to live conversations.
How does MobDial keep abandon rates low?
The Erlang-C pacing engine forecasts how many agents will be free when calls are answered and slows dialing before contacts would be left waiting. These abandon-rate controls are designed to help teams keep abandonment low, aligned with the TCPA safe-harbor practice of maintaining low abandon rates on outbound campaigns.
Which dialing modes does MobDial support?
MobDial supports 8 dialing modes, including predictive, power, preview, and progressive. Teams typically use preview or progressive for high-value lists where every contact matters, and predictive or power modes for high-volume campaigns where throughput matters most.
Does the predictive dialer include compliance tooling?
Yes. MobDial ships tools that support TCPA compliance: National DNC scrubbing, calling-window enforcement per recipient local time, PEWC consent tracking, and revocation handling. These tools support your compliance program but do not replace legal advice — review your obligations with counsel.
How much does predictive dialer software cost?
MobDial starts at $99/seat/mo on Starter, with Professional at $299/seat/mo and custom Enterprise pricing. The underlying Voice API is $0.004 per minute with 1,000 free minutes per month — up to 90% lower cost per minute than legacy carriers.
Put your list on the right pacing
Launch a predictive dialing campaign with Erlang-C pacing, AMD, and compliance tooling on one platform. Starter is $99/seat/mo — see pricing for every plan.