HIPAA-Ready Contact Center for Healthcare
Reach patients for appointment reminders, care follow-up, and billing with PHI safeguards built in. Encrypted calls, a TCPA-native compliance engine, and recording access controls on one platform — designed to meet HIPAA security requirements.
Patient outreach with PHI safeguards
Every healthcare pain point mapped to a specific MobDial capability — so providers, payers, and health-tech teams can contact patients without compromising on compliance.
SRTP + TLS 1.3 encryption
Every call leg is encrypted in transit — SRTP for media and TLS 1.3 for signaling — so patient conversations are protected end to end across our network. Designed to meet HIPAA security requirements.
TCPA-native compliance engine
DNC scrubbing, calling-window enforcement in the recipient time zone, and PEWC consent checks run before every dial. Compliance is enforced by the platform, not left to your agents to remember.
Call recording with access controls
Capture care conversations for quality and dispute resolution, with role-based access controls governing who can play back or export a recording. Access is scoped per organization.
Hedged compliance framework
MobDial is designed to meet SOC 2 Type II, HIPAA, and PCI-DSS security requirements, with a BAA available for enterprise plans so PHI handling sits under a signed agreement.
27 integrations
Connect patient outreach to the systems you already run through 27 integrations, so appointment reminders, care follow-up, and billing calls draw from a single record of truth.
One platform for voice, SIP, contact center, and AI
Voice API, SIP Trunking, Contact Center, and AI run on one platform under one compliance posture — fewer vendors handling PHI, one place to apply controls.
Designed for PHI safeguards
MobDial is designed to meet HIPAA, SOC 2 Type II, and PCI-DSS security requirements, with a BAA available for enterprise plans. MobDial does not claim to be HIPAA certified.
Why healthcare teams choose MobDial
Encryption by default
SRTP media and TLS 1.3 signaling protect every patient call in transit — no extra configuration required to keep conversations private.
Consent enforced before the dial
The TCPA-native engine checks DNC status, the recipient calling window, and PEWC consent before connecting, so outreach stays compliant at scale.
Auditable patient contact
Recordings and contact events are retained with access controls, giving your compliance team an audit trail of who was contacted and when.
HIPAA compliance, answered
Is MobDial HIPAA ready?
MobDial is designed to meet HIPAA security requirements, with SRTP and TLS 1.3 encryption protecting patient calls in transit, role-based access controls on recordings, and audit logging of patient contact. A BAA is available for enterprise plans.
Does MobDial sign a BAA?
Yes — a Business Associate Agreement (BAA) is available for enterprise plans, placing PHI handling under a signed agreement between your organization and MobDial.
How is patient data encrypted?
Call media is encrypted with SRTP and signaling with TLS 1.3, so patient conversations are protected in transit across our network. This encryption is designed to meet HIPAA security requirements.
Can MobDial handle appointment-reminder outreach compliantly?
Yes. MobDial is TCPA-native: DNC scrubbing, calling-window enforcement in the recipient time zone, and PEWC consent checks run before every dial, so appointment reminders, care follow-up, and billing outreach stay within compliance rules.
Does MobDial keep audit trails of patient contact?
Yes. Patient contact events and call recordings are retained with role-based access controls scoped to your organization, giving your compliance team an audit trail of who was contacted and when.
Reach patients without compromising compliance
Start free with 1,000 voice minutes a month, or talk to sales about a BAA and enterprise PHI handling.