Built for outbound excellence
Every feature in MobDial was designed alongside enterprise sales teams, compliance officers, and contact center operators.
Auto-Dialer
Dial smarter, not harder
MobDial supports five dialing modes — preview, progressive, predictive, power, and Erlang-C adaptive — so you can match your dialing strategy to your campaign goals. The AI-powered pacing engine automatically adjusts call rates to maintain target abandon rates below TCPA thresholds.
- Preview, progressive, and predictive modes
- Erlang-C adaptive pacing for compliance
- Voicemail drop with custom audio per campaign
- Answer machine detection (AMD) powered by ML
- Real-time agent availability balancing
Auto-Dialer preview
IVR Builder
Build voice flows without code
Drag-and-drop IVR designer with a library of pre-built nodes: play prompt, gather input, branch on conditions, transfer, voicemail, text-to-speech, and API webhook. Design inbound and outbound flows that qualify leads before they ever reach an agent.
- Visual drag-and-drop flow editor
- Text-to-speech in 40+ voices and languages
- Conditional branching and variable capture
- REST webhook nodes for real-time data lookup
- One-click publish with instant rollback
IVR Builder preview
Analytics & Reporting
Real-time intelligence at every level
Live supervisor dashboards show agent status, queue depth, and campaign progress in real time. Custom report builder lets you slice data by any dimension — agent, campaign, DID, geography, time window — and export to CSV, Excel, or push to your data warehouse.
- Live call monitor with listen, barge, whisper
- Campaign ROI and cost-per-acquisition tracking
- Agent scorecards with AI-generated summaries
- Custom KPI dashboards with drag-and-drop tiles
- Automated scheduled report delivery by email
Analytics & Reporting preview
Compliance Engine
Never worry about a TCPA violation again
MobDial enforces TCPA, DNC, state calling-window laws, and frequency-cap rules at the platform level — before a call is ever placed. Compliance decisions are logged to an immutable audit trail so you always have documentation if a claim arises.
- Federal and state DNC list scrubbing (real-time)
- Calling-window enforcement per area code and state
- Automated abandon-rate monitoring and throttling
- Frequency cap per contact per campaign
- Immutable compliance audit log with export
Compliance Engine preview
AI Coaching
Every rep gets a world-class coach
During live calls, MobDial's AI listens and surfaces contextual tips — objection responses, competitor rebuttals, pricing guidance — directly in the agent's softphone panel. Post-call, every recording is scored and summarized automatically.
- Real-time objection handling prompts
- Competitor battle cards surfaced mid-call
- Post-call summary and sentiment analysis
- AI-generated coaching notes for managers
- Trend reports on common objections across team
AI Coaching preview
SMS Campaigns
Warm up prospects before you call
Send personalized, compliant SMS messages before and after calls to boost answer rates and re-engage contacts who didn't pick up. Template library, merge tags, link shortening, and opt-out management included.
- Pre-call and post-call SMS sequences
- Merge tag personalization engine
- Automatic opt-out tracking (STOP keyword)
- Link shortening with click tracking
- MMS support for images and documents
SMS Campaigns preview
CRM Integration
Your CRM, supercharged
Native two-way sync with Salesforce, HubSpot, Pipedrive, and Zoho. Calls, dispositions, recordings, and SMS threads are written back to CRM records automatically. No manual data entry, no stale data.
- Salesforce and HubSpot native integrations
- Auto-create/update contacts on call completion
- Push recordings and transcripts to CRM fields
- Pull dynamic lists from CRM for campaigns
- REST API + webhooks for custom CRMs
CRM Integration preview
Team Management
Manage hundreds of agents with ease
Role-based access control (RBAC) lets you define exactly what each agent, team lead, supervisor, and admin can see and do. Provision new users in seconds, assign to teams and campaigns, and monitor activity in real time.
- Granular RBAC with custom roles
- Bulk user import and provisioning
- Team and campaign assignment matrix
- Real-time agent status board
- Shift scheduling and break management
Team Management preview
See every feature in action
Book a 30-minute demo and we'll tailor it to your exact use case.