Features

Everything your team needs to build, engage, operate, and automate.

MobDial combines the focused agent-building experience of modern voice AI, the programmability of communications APIs, the unified workspaces of enterprise communications, and the connected business context of a CRM suite—inside one MobDial product system.

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One MobDial identityRole-aware workspacesAPIs + automation

MobDial operating system

Product workspace preview

Unified

Customer

Resolved

Workflow

Running

Outcome

Tracked

Live workflow

EngageVoice, message, agent, or digital event begins

OperateCustomer context and business state stay connected

ImproveAutomation and analytics use the same resource trail

Execution guardrails

One customer identity
One conversation model
One permission layer
One audit trail

MobDial AI

One assistant identity across the platform.

Build

AI agents, prompts, knowledge, tools, workflows, and testing

Engage

Voice, messaging, queues, campaigns, and customer conversations

Operate

Agent, supervisor, routing, quality, callbacks, and policy workflows

Develop

APIs, webhooks, integrations, events, and provider adapters

AI + Conversations

Configure agents like a dedicated voice-AI platform.

Give builders a focused place to define behavior, knowledge, tools, channels, routing, handoff, testing, and the operational evidence required to run AI in real customer workflows.

Agent Studio

Behavior and conversation design

Define the role, system instructions, conversation rules, allowed behavior, escalation, and human handoff.

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Knowledge

Approved business context

Attach curated documents, customer data, and retrieval sources to keep agent responses grounded.

Tools

Action-capable agents

Expose approved APIs and workflows with permission and approval boundaries for consequential actions.

Testing

Test before publish

Exercise common paths, failure states, escalation, and tool behavior before enabling production traffic.

Handoff

AI to human with context

Transfer conversations to a queue or person without discarding the customer history or workflow state.

Monitoring

Conversation outcomes and evidence

Review transcripts, summaries, tool activity, routing, outcomes, and relevant audit history.

Communications + Contact Center

Operate conversations from one agent and supervisor experience.

Voice, messaging, inbound and outbound work, customer context, queue state, AI assistance, and supervisor controls share a consistent workspace.

Agent

Unified conversation workspace

Handle calls and messages with contact details, history, actions, notes, dispositions, and follow-up in view.

Explore

Omnichannel

Voice and messaging together

Use a shared conversation model so channel changes do not fragment customer context.

Outbound

Campaign and dialer operations

Run predictive, power, progressive, preview, callback, and other configured outbound workflows.

Explore

Supervisor

Queues and live operations

Review queue conditions, agent state, active interactions, escalation, and quality workflows.

Assist

AI in the agent workflow

Surface summaries, suggestions, context, and approved next actions without hiding the human decision point.

Policy

Communication controls

Keep consent, DNC, calling windows, campaign state, retries, and audit evidence connected to execution.

CRM + Automation

Keep the customer record connected to the work.

MobDial uses a suite-style operating model: customer context, conversations, tasks, workflow state, automation, and analytics remain connected instead of becoming separate point products.

CRM

Customer context

Contacts, account context, conversation history, tasks, notes, ownership, and related work share the same resource model.

Workflow

Event-driven automation

Turn communication and business events into tasks, approvals, notifications, updates, and connected actions.

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Tasks

Follow-up and accountability

Keep callbacks, approvals, assignments, due work, and customer follow-up connected to the initiating interaction.

Approvals

Human checkpoints

Require review before sensitive, financial, destructive, or externally consequential actions when configured.

Analytics

Operational reporting

Analyze conversations, campaigns, agents, queues, outcomes, workflows, and business activity using shared identifiers.

Extensions

Integrations and vertical packs

Connect external systems and vertical workflows without creating duplicate customer or communications models.

Developer platform

Programmable when you need it. Operable when you do not.

Nontechnical users can work through visual product surfaces while developers extend the same resources through APIs, webhooks, events, and custom integrations.

View API reference

Example requestAPI

const customer = await mobdial.customers.get("cust_123");

await mobdial.workflows.run("follow-up", {
  customerId: customer.id,
  channel: "voice"
});

One product model

Build once. Use it across agents, people, automations, and APIs.

Model the customer and workflow

Use canonical MobDial resources for identity, communication, work, permissions, and connected provider bindings.

Choose the interface

Operate through an agent workspace, AI agent, automation, mobile experience, or developer integration without creating a new data model.

Keep outcomes connected

Write the result back to the same customer, conversation, task, campaign, and audit context for the next user or workflow.

Next step

Replace a patchwork of point tools with one coherent operating experience.

Start with the capabilities you need today, then expand into AI, contact center, CRM, automation, integrations, and developer workflows without changing the product model.

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