Support
Order and account service
Answer common questions and retrieve permitted status from connected systems.
Retail & Ecommerce
Turn customer conversations into service, sales, and retention workflows.
Handle product questions, order updates, returns, appointment or store interactions, promotions, and support across AI and human channels.
One MobDial identityRole-aware workspacesAPIs + automation
AI Agent Studio
Product workspace preview
Agent
Configured
Tools
Connected
Handoff
Ready
Live workflow
ListenIntent and customer context resolved
ReasonInstructions, knowledge, and tools evaluated
ActRespond, use a tool, or hand off with context
Execution guardrails
- Approved knowledge only
- Scoped tool permissions
- Test before publish
- Human escalation path
Service
Order, return, delivery, product, and account conversations
Sales
Qualification, product guidance, promotions, and follow-up
Automation
Connect conversations to order, CRM, fulfillment, and task systems
Handoff
Move complex requests to people with context intact
Commerce workflows
Connect customer conversation to the systems that actually fulfill the request.
MobDial coordinates AI, human service, order context, CRM, messaging, and workflow actions without duplicating the commerce source of truth.
Sales
Product and purchase assistance
Guide shoppers, qualify intent, and connect high-value opportunities.
Returns
Workflow-driven service
Route return, cancellation, refund, or exception requests through approved business rules.
Retention
Proactive follow-up
Use consent-aware messaging and calling for lifecycle and service follow-up.
CRM
Customer history
Keep conversation and service outcomes connected to the customer record.
Integrations
Commerce system actions
Use governed connectors and APIs for order, fulfillment, support, and analytics systems.
Customer journey
Understand the request. Use the right system. Close the loop.
Identify the customer and order context
Resolve permitted account, order, and conversation state.
Answer or act
Use AI, workflows, or human service to complete the allowed operation.
Confirm the outcome
Update the customer record and send any required follow-up.
Next step
Connect commerce conversations to real operational outcomes.
Use MobDial across service, sales, retention, and order-related workflows.