Behavior
Shared agent configuration
Use consistent instructions, knowledge, and policies across channels.
Chat agents
Build chat experiences that can answer and complete work.
Use the same MobDial agent, customer, tool, workflow, and routing model across text and voice so digital channels do not become a separate product stack.
One MobDial identityRole-aware workspacesAPIs + automation
AI Agent Studio
Product workspace preview
Agent
Configured
Tools
Connected
Handoff
Ready
Live workflow
ListenIntent and customer context resolved
ReasonInstructions, knowledge, and tools evaluated
ActRespond, use a tool, or hand off with context
Execution guardrails
- Approved knowledge only
- Scoped tool permissions
- Test before publish
- Human escalation path
Multimodal
Use text and voice around the same agent and customer context
Tool-enabled
Run approved actions and workflows from the conversation
Human handoff
Escalate to a person or queue with context
Embeddable
Use widgets and APIs in customer-facing products
Chat platform
One conversational runtime across digital and voice channels.
MobDial chat agents reuse the same instructions, tools, permissions, customer context, and monitoring model as voice agents.
Tools
Action-capable chat
Call approved workflows and integrations directly from the conversation.
Widget
Web and application chat
Embed chat experiences without duplicating the backend resource model.
Handoff
Move to live support
Transfer to people with the conversation and customer state intact.
Analytics
Conversation outcomes
Track resolution, escalation, tool activity, and conversion events.
Developer
API and events
Create, continue, and observe chat sessions programmatically.
Digital conversation
Message in. Context resolved. Action or response out.
Start or resume a conversation
Resolve customer, workspace, channel, and agent context.
Respond or act
Use knowledge, tools, workflows, and routing within configured permissions.
Preserve the outcome
Keep the conversation ready for follow-up, analytics, automation, or human service.
Next step
Use the same agent brain across voice and chat.
Build digital agents that share MobDial context, tools, governance, and operational analytics.