MobDial vs Genesys
See how MobDial’s all-in-one voice platform compares to Genesys Cloud CX on pricing structure and capabilities. One platform for Voice API, SIP Trunking, Contact Center, and AI — with no platform monthly minimum and a predictable cost model.
MobDial vs Genesys, side by side
| Capability | MobDial | Genesys |
|---|---|---|
| Starting price | $99/seat/mo (Starter) | ~$75/seat/mo (entry tier) |
| Seat minimum | None — start with one seat | Sold per seat across published tiers |
| Platform monthly minimum | None | Approximately $2,000/mo platform minimum |
| Voice API (self-serve) | $0.004/min, 1,000 free min/mo | Outbound voice minutes billed separately |
| SIP trunking | Native — up to 90% lower cost per minute vs legacy | Outbound voice minutes billed separately |
| Contact Center | Included in the platform | Core product (Genesys Cloud CX) |
| AI routing | Built in (8 dialing modes) | Deep omnichannel + AI capabilities (tiered) |
| TCPA tooling | TCPA-native: DNC scrubbing, calling-window enforcement, PEWC | Compliance features available |
| Pricing model | Predictable per seat + included usage | Per seat + platform minimum + separately-metered minutes |
Genesys figures per Genesys Cloud CX’s published pricing (June 2026): entry ~$75/seat/mo, mid tier ~$115–$155/seat/mo, enterprise ~$240/seat/mo, with an approximately $2,000/month platform minimum and outbound voice minutes billed separately. Competitor pricing and capabilities are summarized from each vendor’s publicly published pricing as of June 2026 and may change — verify before relying on this comparison.
Why teams choose MobDial
No platform monthly minimum
MobDial has no monthly platform minimum, so you pay for the seats and usage you actually need. Genesys Cloud CX carries an approximately $2,000/month platform minimum per its published pricing (June 2026), which can be a meaningful fixed cost for smaller or seasonal teams.
Predictable, included usage
MobDial bundles voice and usage into a predictable cost model — Voice API at $0.004 per minute with 1,000 free minutes per month, plus per-seat plans. Per Genesys’s published pricing (June 2026), outbound voice minutes are billed separately, which can add materially to monthly cost for high-volume outbound.
One platform, full stack
MobDial brings Voice API, SIP Trunking, Contact Center, and AI together in a single platform with TCPA-native tooling. That keeps your stack — and your billing — consolidated under one vendor rather than spread across separately-metered line items.
Where Genesys may be the better fit
No platform is right for every team. Here are honest scenarios where Genesys could be the stronger choice.
Established enterprise CCaaS
Genesys is an established contact-center-as-a-service provider with broad omnichannel, workforce-engagement-management (WEM), and AI capabilities, plus a long track record of large global enterprise references.
Full breadth of capabilities
Organizations that need the full breadth of Genesys Cloud CX — its complete omnichannel, WEM, and AI suite — may find that depth a better match for complex, large-scale contact-center operations.
Existing Genesys investment
Teams already invested in the Genesys ecosystem, with integrations, trained staff, and partner relationships in place, may prefer to continue building on that foundation rather than migrating.
Frequently asked questions
Does MobDial have a monthly platform minimum like Genesys’s ~$2,000?
No. MobDial has no monthly platform minimum — you pay for the seats and usage you actually use, starting on the Starter plan at $99 per seat per month. Genesys Cloud CX carries an approximately $2,000 per month platform minimum per Genesys’s published pricing (June 2026), which can be a meaningful fixed cost for smaller, seasonal, or growing teams.
Are outbound voice minutes included with MobDial?
MobDial uses a predictable cost model: per-seat plans plus a self-serve Voice API at $0.004 per minute with 1,000 free minutes per month. Per Genesys’s published pricing (June 2026), Genesys bills outbound voice minutes separately, which can add materially to monthly cost for high-volume outbound. Your actual cost depends on seats and call volume, so compare both for your specific usage.
Is MobDial more cost-predictable than Genesys Cloud CX?
For many teams, yes. MobDial combines per-seat pricing with included usage and no platform monthly minimum, so monthly cost tracks closely to seats and volume. Genesys Cloud CX pricing includes a per-seat fee, an approximately $2,000 per month platform minimum, and separately-metered outbound minutes per Genesys’s published pricing (June 2026), which can make month-to-month spend harder to forecast for high-volume outbound. We recommend modeling both against your expected usage.
Can MobDial replace Genesys for outbound contact center?
For many outbound teams, yes. MobDial includes contact-center capabilities, AI routing, and eight dialing modes in one platform, with TCPA-native tooling such as DNC scrubbing, calling-window enforcement, and PEWC support. Genesys is an established CCaaS with broad omnichannel, WEM, and AI capabilities, so whether MobDial fully replaces it depends on how much of that breadth your team needs. We recommend a side-by-side evaluation against your requirements.
Does MobDial include SIP trunking and a Voice API?
Yes. MobDial provides native SIP trunking (with up to 90% lower cost per minute versus legacy carriers) and a self-serve Voice API at $0.004 per minute with 1,000 free minutes per month, alongside Contact Center and AI in one platform. This keeps your voice stack and billing consolidated under a single vendor with a predictable, published cost model.
Try MobDial in minutes
Start free with no platform minimum, or talk to our team about migrating from Genesys. Voice API, SIP Trunking, Contact Center, and AI — all on one platform.